An AI assistant for business that answers from your own documents
Your people ask a question in plain language and get an answer drawn from your policies, contracts, manuals and past tickets, with a link to the exact source so they can check it.
- From kickoff to a pilot your team can use
- 4–6 weeksFrom kickoff to a pilot your team can use
- Linked to the source passage it came from
- Every answerLinked to the source passage it came from
- People only see answers from documents they can already open
- Your permissionsPeople only see answers from documents they can already open
The answer exists. Finding it takes half an hour.
Your company already wrote down how things work: the vacation policy, the warranty terms, the torque spec on page 212 of the service manual, the fix in last year’s ticket. It’s spread across SharePoint, shared drives, Confluence and inboxes, so people ask the colleague who knows. An AI assistant for business puts that knowledge one question away, without sending your documents anywhere you don’t control.
- The same HR, IT and policy questions land in the same three inboxes every week
- Field technicians call the office because the manual is a 400-page PDF
- New hires take months to know which document is the current version
- Staff paste internal documents into public chatbots because nothing approved exists
A private AI assistant for business, grounded in sources
The assistant doesn’t guess from general knowledge. For every question it searches your approved documents, reads the most relevant passages and writes an answer from them, with citations. If the documents don’t cover it, it says so and points to the person or team who owns the topic.
Answers with citations
Every answer links to the document, section and page it came from, so a reader can verify it in one click.
Respects existing access rights
Permissions are read from SharePoint, Google Drive or Confluence. A warehouse lead never sees an answer built from an executive compensation file.
Searches by meaning and by exact term
Hybrid search finds the right clause whether someone types “parental leave top-up” or the policy number.
Stays current on its own
New and updated documents are indexed automatically, and retired versions are dropped, so answers follow the latest policy.
Works where people already are
Available in Microsoft Teams, Slack, your intranet or as a widget on your website and help centre.
Shows you what people ask
A dashboard lists the top questions, the ones it couldn’t answer and the documents that need rewriting.
Where a knowledge assistant pays off first
HR and policy questions
Benefits, leave, expenses and travel rules answered from the handbook and collective agreement, in English or French, at any hour.
For: HR and people operations
Manuals for field and plant teams
Technicians ask about a fault code or a procedure from their phone and get the steps, with the page of the manual attached.
For: Field service, maintenance and manufacturing
Sales and product knowledge
Reps get accurate answers on specs, pricing rules, competitor comparisons and security questionnaires without waiting on a product manager.
For: Sales and pre-sales
Contract and clause lookup
Find the termination notice, liability cap or renewal date across hundreds of supplier and customer agreements, with the clause quoted.
For: Legal, procurement and finance
Support agent assist
Agents see a suggested reply built from past resolved tickets and the knowledge base, and edit it before sending.
For: Customer support and IT service desk
Customer-facing support assistant
Customers get answers on your website from published help content and order status, with a clean hand-off to a person when needed.
For: Customer service, retail and SaaS
How we launch an assistant in about six weeks
- 01Week 1
Choose the sources and questions
We agree on the document collections, the user group and 100 or so real questions with the answers your experts expect.
- 02Week 2–3
Prototype on your documents
A working assistant runs on a copy of your content. We score it against the question set and show you every miss.
- 03Week 4–5
Connect, secure and test
We connect live sources, apply permissions, add single sign-on and logging, and pass your security and privacy review.
- 04Week 6 onward
Pilot and expand
A pilot group uses it daily. We fix gaps in content and retrieval, then roll it out to more teams and sources.
What you get
- A private assistant running in your cloud account
- Connectors to your document sources, with permission sync
- Teams, Slack, intranet or website interface
- Evaluation set built from your real questions
- Usage and unanswered-question dashboard
- Audit log of every question, source and answer
- Privacy impact assessment under PIPEDA and Law 25
- Admin guide, content owner training and monthly report
What it’s built with
- Models
- ClaudeGPTGeminiCohereMistralOpen-weight models
- Sources we connect to
- SharePointOneDriveGoogle DriveConfluenceZendeskServiceNowSalesforce Knowledge
- Infrastructure
- AWSAzureGoogle CloudPostgres with pgvectorHybrid searchMicrosoft Entra ID
Frequently asked questions
Send us 20 questions your team asks every week.
In a free 30-minute call we’ll look at where the answers live, tell you whether an assistant can answer them reliably, and what a pilot would take.
30 minutes with a senior engineer. No sales pitch, no obligation.
