We build AI for Canadian federal, provincial and municipal organizations and agencies that triages service requests, searches records and drafts plain-language correspondence, hosted in Canada and bilingual where it needs to be.
AI for the public sector in Canada is moving from guidance to practice. The federal government has had a Directive on Automated Decision-Making since 2019 and publishes Algorithmic Impact Assessments for the systems it deploys, provinces such as Ontario have legislated on public-sector AI, and municipalities are piloting assistants for service requests and permits.
The opportunity is real: growing service volumes, retiring staff and records spread across decades of systems. So is the scrutiny. Public bodies need AI that is transparent, accountable, accessible in both official languages where required, and hosted in Canada, with a person responsible for every decision that affects a resident.
311 calls, web forms and emails arrive faster than staff can classify and route them, and residents wait to hear who owns their request.
Policies, decisions, bylaws and case files sit in several document systems, so access-to-information requests and briefing notes take weeks.
Letters and responses must be clear, accurate and, for many organizations, in both official languages, which doubles drafting and review time.
Every AI tool needs privacy, security and algorithmic impact reviews before use, and few vendors arrive with the documentation ready.
Requests from 311, web forms and email are classified, checked for duplicates, located on the map and routed to the right department, with the resident told who owns it.
Every request has an owner within minutes, not days
Delivered by AI agents for operationsStaff search policies, bylaws, council decisions and case files across systems in plain language, and get answers with links to the source documents they are allowed to see.
Briefing notes start from the right documents, found in minutes
Delivered by AI assistants on your company knowledgeDraft responses to residents and businesses are prepared from your templates, policies and the case file, in English and French, for staff to review and sign.
Staff review a clear, bilingual draft instead of writing from scratch
Delivered by AI features in your productResponsive records are gathered, duplicates removed and potential exemptions flagged for the analyst, who makes every disclosure decision.
Analysts spend their time on judgment, not on sorting records
Delivered by Document processingAccessible, bilingual web and mobile services for permits, bookings and applications, designed to WCAG standards and integrated with your back-office systems.
Residents complete common tasks online, in either language
Delivered by Website design and developmentService-request, permit and caseload volumes forecast by season and area, so staffing and budgets follow expected demand.
Staffing plans built on expected volume, not last year’s budget
Delivered by Forecasting and analyticsPublic organizations answer to residents, auditors, commissioners and legislators. We design AI so impact is assessed before deployment, a person is accountable for each decision, records are kept, and data stays in Canada. We do not certify compliance; we deliver the documentation your reviews require.
Federal institutions must complete and publish an Algorithmic Impact Assessment before deploying an automated decision system, then apply the requirements of its impact level. We prepare the technical inputs and build the required human review, notice and explanation.
The federal Privacy Act, provincial FOIPPA and municipal laws such as Ontario’s MFIPPA govern personal information. We complete a privacy impact assessment and design so records remain discoverable for access requests.
Enacted through Bill 194, it lets Ontario prescribe AI accountability, risk management, disclosure and human oversight requirements for public sector entities, including municipalities and school boards. We build those controls in from the start.
Amended by Law 25, it requires Québec public bodies to assess privacy impacts and inform people about decisions based exclusively on automated processing. We design for both.
Federal institutions must serve the public in English and French where required. Assistants and correspondence tools work in both official languages with equal quality, and French output is reviewed by people who write it natively.
Some provinces and contracts require data to stay in Canada. We deploy in Canadian cloud regions or on your infrastructure, under your identity provider and keys, with every access logged.
Governments run a mix of case management, records, ERP and GIS platforms, some of them decades old. We connect through their APIs, connectors or exports, and work within your security and procurement processes.
In a free 30-minute call we’ll look at one service or records process, tell you what AI could take on, which assessments would apply, and how a phased, fixed-price project would fit your procurement.
30 minutes with a senior engineer. No sales pitch, no obligation.
